Is my schedule flexible?

Supervisors bid for work schedules and vacation time with fellow Supervisors in their work group. A combination of factors, including the department, position seniority and Company seniority, determines the bid process. You'll learn how and when to bid and more about shift trade opportunities during training. Shifts could include early mornings, late nights, overnights, weekends, holidays, and mandatory overtime.

What does training look like?

The first several weeks of training are at your location station. While in training, Employees typically work 40 hours a week with two consecutive days off. Days off may vary depending on schedule changes and travel. If an Employee exceeds 40 hours in training due to travel, they’ll receive compensation for their time. After completing on-the-job training at the station, Employees report to Dallas for classroom training.

How much overtime can I work?

We have both voluntary and mandatory overtime opportunities based on operational and team needs.

Is the position unionized?

No. This position is not represented by a union. However, the role leads and supports a unionized workgroup and requires an understanding of applicable union agreements and workgroup policies.

What does the probationary period look like?

During the 180-day probationary period, Employees receive formal evaluations. Additionally, local Station Leadership continuously evaluates the Employee’s competency, attitude, and attendance during this time.

Where can I learn more about the hiring process?

Learn about our interview stages and read more about what you can expect working at Southwest by taking a 30,000-foot view of our hiring process.

Is my schedule flexible?

Supervisors bid for work schedules and vacation time with fellow Supervisors in their work group. A combination of factors, including the department, position seniority and Company seniority, determines the bid process. You'll learn how and when to bid and more about shift trade opportunities during training. Shifts could include early mornings, late nights, overnights, weekends, holidays, and mandatory overtime.

What does training look like?

The first several weeks of training are at your location station. While in training, Employees typically work 40 hours a week with two consecutive days off. Days off may vary depending on schedule changes and travel. If an Employee exceeds 40 hours in training due to travel, they’ll receive compensation for their time. After completing on-the-job training at the station, Employees report to Dallas for classroom training.

How much overtime can I work?

We have both voluntary and mandatory overtime opportunities based on operational and team needs.

Is the position unionized?

No. This position is not represented by a union. However, the role leads and supports a unionized workgroup and requires an understanding of applicable union agreements and workgroup policies.

What does the probationary period look like?

During the 180-day probationary period, Employees receive formal evaluations. Additionally, local Station Leadership continuously evaluates the Employee’s competency, attitude, and attendance during this time.

Where can I learn more about the hiring process?

Learn about our interview stages and read more about what you can expect working at Southwest by taking a 30,000-foot view of our hiring process.

Southwest Airport Operations Supervisors

Airport Operations Supervisors play a critical role in keeping our operation running safely, efficiently, and on time. Whether leading Ramp, Customer Service, or Provisioning Teams, Supervisors coach Employees, solve operational challenges, and help deliver the legendary Hospitality Southwest is known for.

Supervisor Ramp
Lead Ramp Agents responsible for aircraft arrivals, departures, baggage handling, and safe ground operations.

Supervisor Provisioning
Lead Provisioning Agents that stock aircraft with the snacks, beverages, and supplies our Customers enjoy onboard.

Supervisor Customer Service

Lead Customer Service Agents and Operations Agents that support Customers throughout their airport experience while helping maintain safe and on-time operations.

Starting pay is $36.00/hr* and has a competitive benefits package that includes a 3%Short Term Incentive (STI) bonus. Because Heart starts with great benefits.

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Requirements for the Airport Operation Supervisors

How to apply

If you see open Airport Operations Supervisor positions posted, you can apply on careers.southwestair.com. If there are no open positions posted, that means we're not interviewing for that job at this time.

You can only apply for a job at Southwest Airlines through this site. Fees don't fly here—we’ll never ask for a form of payment for your application or training.