Our Provisioning Agents are the Heart of Southwest®.​
Our Provisioning Agents extend Hospitality to Southwest’s Internal and External Customers within the provisioning warehouse, aircraft, and on the ramp. This role prepares aircraft for departure by stocking the cabin with snacks and drinks, collaborating with Crew Members to provide inflight service, and working with Ground Operations Teams to complete tasks by set times. In this role, your focus on efficiency is crucial. Provisioning Agents are detail oriented, safely operate a large box truck (the largest equipment on the airfield aside from aircraft), and find fulfillment in working within a dynamic and secure environment.  
Stay updated on jobs
Provisioning Agent smiling at the camera
“I can't wait to come to work after my days off.” 
Check out what it's like to be a Southwest Provisioning Agent with Samuel E.

Requirements for our Provisioning Agents

Provo Agent loading soda into an airplane
Physical requirements
  • Must be able to perform the job functions within a limited space and lift and move items of 70 pounds and/or more regularly  and repetitively lift weights of 25 to 65 pounds on raised surfaces.
  • Must be able to observe and discern Safety practices and communicate with Team Members verbally and in writing.
Provo Agent loading soda through the side door of the plane
Physical requirements cont.
  • Must be able to bend, stretch, and squat to position oneself while working in the designated work areas, including aircraft galleys, provisioning vehicles, warehouse/office area, etc. 
  • Must be able to operate cutting tools to open supply boxes.
Provo Agent smiling and loading soda into an airplane
Age and Legal requirements
  • Must be at least 18 years old at the time of application.
  • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
  • Must be able to work various shifts and/or overtime.
  • Must be able to pass all required background clearances.

He-ro (noun):

A Provisioning Agent is the unsung hero of the friendly skies, with a mission to keep Customers' taste buds entertained and their thirst quenched at 30,000 feet. Running out of snack mix? Not on their watch.

Why Southwest Airlines®?

Southwest Flight Attendants smiling and making hearts with their hands
Diversity, Equity, and Inclusion
We're committed to a work environment where everyone can be themselves and be recognized for the unique perspectives they each bring forward. Diversity, Equity, and Inclusion aren’t just buzzwords—they’re woven into how we run our business, and they’re reflected in our world-famous Culture.
Read about our diversity initiatives
Provo Agents smiling next to each other
Culture
Our Culture is integral to all aspects of our business and our Employees’ lives, from the way Employees treat each other to the way that our Company puts our Employees first. Three vital elements of our Culture are appreciation, recognition, and celebration.
Explore our Culture
A Southwest Flight Crew walking in front of Freedom One
Military
We're proud to welcome more than 10,400 veterans and 1,800 military spouses to our Southwest Family.* Our colors may be red, yellow, and blue, but our support is for red, white, and blue.
*As of July 2023
Learn about our military programs
Flight Attendant smiling in front of an Arrivals screen
Benefits
More than just a paycheck, a career at Southwest Airlines comes with several benefits, from our legendary Culture to travel privileges for Employees and their eligible dependents.
See our benefits

How to apply:

If you see an open Provisioning Agent position posted, apply at careers.southwestair.com. If there are no open Provisioning Agent positions posted, that means we're not interviewing for that job at this time.

You can only apply for a job at Southwest Airlines through this site. Fees don't fly here—we’ll never ask for a form of payment for your application or training.

Questions we get a lot.

Click each frequently asked question below to learn more about what it's like to work as a Provisioning Agent at Southwest.
Back to top