Our Heart starts with our People.

Whether supporting our amazing Customers or Fellow Employees at Southwest Airlines®, our Customer Support & Services (CS&S) Representatives always answer the call! CS&S Representatives provide Legendary Customer Service to connect People to what's most important in their lives.

Our Representatives communicate with Customers by telephone to provide information regarding fares, schedules, routes, flights, and space availability for upcoming travel. Opportunities are available to support our English and Spanish speaking Customers.

Our benefits aren’t playing around:
  • Starting pay of $17.94/hour with opportunities for overtime and shift pick-ups

  • Fly for free on any open seat on all domestic Southwest® flights (your eligible dependents fly, too)
  • Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck*
  • An annual ProfitSharing contribution toward retirement—when we profit, you profit**
  • Competitive health insurance for you and your family beginning on your first day of employment with select plans. Explore our Benefits page to learn more.
  • Opportunity to purchase 10% off Southwest Airlines common stock

Our Purpose and Vision

From our very beginning, Southwest Airlines has been a maverick in the airline and customer service industries. We set ourselves apart as the airline with Heart by connecting our Customers to the moments that matter.

Southwest Airplane on a tarmac at sunrise.

The smile on the other end of the phone.

Our CS&S Representatives always answer the call with a smile in their voices, eager to assist our Customers and Fellow Southwest Employees. Hear from Dedra M. on her experience supporting our Customers while working remotely.
Image of Dedra, a CS&S Representative working remotely from her home.

"When it comes to Hospitality with Heart, Customer Support & Services Employees lead by example! They represent the Company well and in many cases they are difference makers. That commitment from our Employees is the reason why our Customers choose Southwest."

Headshot of VP of Customer Support and Services, James Ashworth in front of a grey background.

James Ashworth

Vice President, Customer Support & Services

"I'm given the opportunity to take ownership and feel instrumental in leading others to be part of this special airline. I feel highly rewarded to engage and serve our Customers and that I am not only allowed but expected to be myself and get to know my Customers."

Image of Customer Support & Services Employee, Rosie S. , a Spanish, speaking bilingual representative.

Rosie S.

Representative, Customer Support & Services

"I've always loved that I have the freedom to be myself. Keep that in the forefront. Customer Service is an art and Southwest Airlines empowers you to utilize your paintbrush to create positive, yet impactful experiences each day. The CS&S role is critical in the daily operation and your presence and persona matter wholeheartedly."

Image of Customer Support & Services Employee, Brian P. in front of a pictured Southwest aircraft

Brian P. 

Representative, Customer Support & Services


Click each question below to learn more about what it's like to be a Customer Representative for our Customer Support & Services Team. Don't see your question? View our additional FAQs.

How to apply

Visit careers.southwestair.com to explore available opportunities. If you see an open role that aligns with your skills and interests, apply right away as positions typically post for a limited time. 

You can only apply for a job at Southwest Airlines through this site. Fees don't fly here—we’ll never ask for a form of payment for your application or training.

Our Heart starts with our People.

I designed my own career.

"In my current role, Employee engagement is key—there are opportunities to connect with our People, listen to their concerns, and celebrate their successes."

- Roz N., Sr. Engagement Program Manager, Customer Support and Services

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*401(k) match contributions are subject to the plan’s vesting schedule.
**ProfitSharing contributions are subject to the plan’s vesting schedule and are made at the discretion of the Company. 
Southwest Airlines® is an Equal Employment Opportunity/Affirmative Action Employer that provides reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online Career page or participating in the hiring process due to your disability and need an accommodation, you may email us. Please use "Accommodation Request" as the subject line of your email or call us at (877) 792-4792.