Southwest_careers
Southwest_careers

Technology is the Heart of Southwest Airlines.​
The Technology Global Innovation Center (GIC) located in Hyderabad, India will play a key role in shaping and guiding the strategic future of Southwest Airlines through initiatives that affect every aspect of our business and operation. Technology empowers and equips Southwest Employees with the solutions they need to be successful while providing our Customers with tools for a positive travel experience. Our Technology Teams contribute to meaningful work that delivers value through innovation, modernization, problem-solving, strategic planning, and more.
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Our Technology Vision
Provide Southwest Airlines with the most reliable, secure, and effective technology solutions in the airline industry, to create a competitive advantage.
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"Evolving is part of our ethos, and we have done so successfully time after time, there's so much to look forward to. We're excited, we're focused, and we're just so honored to have you join us on this transformational journey."

- Bob Jordan,

President, CEO, & Vice Chairman of the Board of Directors

Our global technology ecosystem

Our Technology Teams* are the engine driving Southwest’s future. They build the tools and databases that keep our planes soaring and craft the applications and platforms that make every customer interaction feel effortless. From behind-the-scenes magic to front-and-center experiences, they’re the masterminds creating smooth journeys for our People and Customers alike.
*The below list encompasses the global Southwest ecosystem. Available roles vary and are dependent on business need.  
Architecture
Our Architecture function provides a holistic view and future roadmap for the company’s technical capabilities. It supports foundational technology components across the stack, from front-end applications to cloud infrastructure and everything in between. 
Artificial Intelligence

AI is rapidly transforming how Southwest operates, helping us work smarter and serve Customers with greater ease. Our AI capabilities, from traditional models to emerging agentic tools, simplify complex tasks and elevate the Employee and Customer experience. By pairing innovative technology with human expertise, we empower our People to do their best work.
Cybersecurity
Our Cybersecurity Teams safeguard our systems through cyber defense, cyber engineering, and identity & access management, ensuring that every login, transaction, and interaction is secure and seamless.
Infrastructure Engineering 
Our Infrastructure Engineering Teams' expertise is woven into every tool, system, and experience that keeps our airline running. They deliver secure, reliable, and scalable infrastructure with world‑class availability, empowering the business to meet today’s demands and confidently innovate for tomorrow.
Platform
Our Platform Teams provide streamlined, reliable, and secure foundations for software delivery, cloud infrastructure, and enterprise data. Together, they boost software development velocity and reliability, ensure scalable and cost-efficient operations, and deliver trusted data for advanced analytics and Artificial Intelligence. 
Quality Assurance
Our Quality Assurance function safeguards product quality by defining test strategy and standards. They partner with Software Engineering Teams to measure quality with KPIs, triage defects and root causes, and drive automation to reduce risk and accelerate delivery. 
Software Engineering
Our Software Engineering Teams work with our Business to turn ideas and needs into high-quality, reliable applications that power Southwest–from Customer-facing experiences to mission critical operational systems. 
Technical Support
Our Technical Support Teams ensure that Southwest’s technology runs smoothly by providing expert assistance for systems, applications, and devices. They troubleshoot issues and resolve incidents so our Customers can fly without disruption.

Tech fuels our transformation

Explore Southwest’s biggest announcements and key milestones.
Explore Southwest's journey
Timeline of Technology events at Southwest.
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Meet our Leadership

"Technology fuels the business of Southwest Airlines – from selling our tickets to maintaining our aircraft to paying our Employees. I’m so proud of this Team who has delivered transformational work while also modernizing our foundation to be more reliable, secure, and effective.”
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Lauren Woods
Executive Vice President & Chief Information Officer
“Our culture is unique and different at Southwest, and our People are what set us apart from our competitors."
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Tom Merritt
VP Technology & Chief Technology Officer
“Southwest is a relational culture built on Coheart connections and a People-first mindset. There’s no doubt we work hard, but we also have a lot of fun along the way!"
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Sean Lynch
VP Technology
Join our Talent Community
We’ll notify you about relevant positions and keep you in mind for new opportunities.
Join our Talent Community

Our Heart starts with our People.

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Seeing Tech in Action
“It’s incredibly rewarding to see projects I’ve worked on move from concept to daily operations, helping keep Southwest running smoothly. Watching my work make a real impact reinforces why I’m passionate about delivering solutions that matter.”

- Deepika B., Sr. Product Owner
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Empowering Growth Through Tech
“At Southwest, I’ve led cloud projects like Teradata retirement, Redshift migration, and system modernization, strengthening my AWS expertise while mentoring junior engineers and contributing to strategic decisions. These experiences have shaped me into a confident, well-rounded Senior Data Engineer.”

- Bharath K., Sr. Data Engineer
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