Our Customer Service Agents are the Heart of Southwest®.​
Our Customer Service Agents extend Hospitality to Southwest’s Customers at the ticket counter, baggage service office, skycaps, and gate area. Customer Service Agents are often the first Southwest Employee our Customers interact with during their travel experience and set a hospitable tone for our Customers’ trip. They’re friendly, patient problem solvers who enjoy multitasking and working in a dynamic, safe environment.   
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Southwest Customer Service Agent smiling at a Customer
“On the days that are challenging, the busy days, everyone’s willing to assist or help you out, whatever you need.”
Check out what it's like to be a Southwest Customer Service Agent with Brian J. 

Requirements for our Customer Service Agents

Customer Service Agent checking in a passenger's bag
Physical requirements
  • Must be able to lift and/or move items up to 70 pounds regularly and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces. 
  • Must be able to climb, bend, kneel, and stand frequently and for extended periods.
  • Must maintain a professional appearance and have the ability to wear required uniforms.
Customer Service Agents laughing and speaking to their Customers over the intercom
Age and legal requirements
  • Must be at least 18 years old at the time of application.
  • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
  • Must be able to work various shifts and/or overtime.
  • Must be able to pass all required background clearances.  

Hos-pi-tal-ity (verb):

Hospitality takes our Legendary Customer Service to the next level by developing a personal connection with each Employee and Customer. We want Employees and Customers to feel welcomed, cared for, and appreciated. 

Why Southwest Airlines®?

Southwest Flight Attendants smiling and making hearts with their hands
Diversity, Equity, and Inclusion
We're committed to a work environment where everyone can be themselves and be recognized for the unique perspectives they each bring forward. Diversity, Equity, and Inclusion aren’t just buzzwords—they’re woven into how we run our business, and they’re reflected in our world-famous Culture.
Read about our diversity initiatives
Southwest Flight Attendants laughing at the airport gate
Culture
Our Culture is integral to all aspects of our business and our Employees’ lives, from the way Employees treat each other to the way that our Company puts our Employees first. Three vital elements of our Culture are appreciation, recognition, and celebration.
Explore our Culture
A Southwest Flight Crew walking in front of Freedom One
Military
We're proud to welcome more than 10,400 veterans and 1,800 military spouses to our Southwest Family.* Our colors may be red, yellow, and blue, but our support is for red, white, and blue.
*As of July 2023
Learn about our military programs
Two Southwest Customer Service Agents smiling in the gate area
Benefits
More than just a paycheck, a career at Southwest Airlines comes with several benefits, from our legendary Culture to travel privileges for Employees and their eligible dependents.
See our benefits

How to apply:

If you see an open Customer Service Agent position posted, apply at careers.southwestair.com. If there are no open Customer Service Agent positions posted, that means we're not interviewing for that job at this time.

You can only apply for a job at Southwest Airlines through this site. Fees don't fly here—we’ll never ask for a form of payment for your application or training.

Questions we get a lot.

Click each frequently asked question below to learn more about what it's like to work as a Customer Service Agent at Southwest. 
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