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Technical Operations

Who we are

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We aspire to be regarded as the safest, most compliant, and most productive Tech Ops organization in the industry. We aim to deliver clean, reliable, ontime aircraft to our Customers at the lowest lifecycle cost, while maintaining a positive work environment for our Employees.

Technical Operations at Southwest Airlines® has three main pillars: Maintenance Operations, Planning & Performance, and Engineering & Programs. Quality, Compliance & Standards, and Engagement Teams work to support the three pillars. Read on to learn more about the type of work and roles that fall under each of these workgroups
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Maintenance Operations

The majority of our People work in Maintenance Operations on the day-to-day maintenance work on our aircraft. Some of the roles they work in include:
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Aircraft Maintenance Technicians
Complete maintenance tasks on our aircraft while maintaining the high Safety standards set by the FAA and Southwest Airlines. Aircraft Maintenance Technicians work at one of 22 locations across our network, and at six strategically-located hangars.
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Appearance Technicians
Responsible for aircraft cleaning, security searches, airplane waxes, and many other tasks to deliver safe, secure, clean, and reliable aircraft for the comfort of our Customers.
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Material Stores Specialists
Ensure the right components get to where they need to be through shipping, receiving, and tooling while working with external vendors and complying with federal regulations.
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Quality Control Inspectors
Responsible for reviewing Mechanics' work, including all regular checks as well as non-routine tasks, and ensuring all parts are safe and compliant.
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Maintenance Controllers*
Primary point of contact for all day-of maintenance requirements and for all maintenance discrepancies that will impact the operation. Coordinate any unplanned maintenance events with daily oversight and management of Minimum Equipment Lists (MELs), Configuration Deviation Lists (CDLs), and Maintenance Notes (short-term deferrals).
*Most Controller positions are located in Dallas.

Support

Our Frontline Maintenance Operations positions are supported by hundreds of Employees behind the scenes who work to provide the technical support, program compliance, short and long term planning, reliability, and more. Below are some of the support areas* that are continually growing.
*Most of these positions are located in Dallas, TX.

Engineering
Provide technical consultation, direction, and instructions in order to ensure safe, compliant, and efficient configuration and operation of aircraft while considering all Customer input.

Programs
Define what maintenance needs to be done, when it needs to be done, how it needs to be done, and who needs to do it to satisfy all regulatory, compliance, Reliability, and Safety requirements.

Regulatory Compliance
Responsible for regulatory requirements such as Ops Specification Changes, aircraft certifications/registrations, and aircraft weight & balance.

Aircraft Records
Maintain and validate records of work performed on aircraft. Investigate occurrences of noncompliance to determine root cause and corrective actions, while acting as a liaison between Southwest® and the FAA.

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