The Network Operations Control (the NOC) is the world-class operations center at Southwest Airlines®, functions as the Heart for major operational decisions and coordination, 24/7, to keep our airline running.
The mission of the NOC is to safely deliver our Company initiatives, while effectively and efficiently managing operational disruptions, relentlessly maintaining our low-cost advantage, and delivering the highest level of Customer Service that protects the Southwest Airlines brand.
The mission of the NOC is to safely deliver our Company initiatives, while effectively and efficiently managing operational disruptions, relentlessly maintaining our low-cost advantage, and delivering the highest level of Customer Service that protects the Southwest Airlines brand.
The NOC
- Designed and built as a hardened facility with 12-inch thick walls and can withstand winds of 165 mph.
- Supports approximately 4,000 flights a day to more than 100 destinations in the U.S. and nine additional countries moving more than 130 million Customers per year.
- Is "home base" for more than 700 Employees including Dispatchers, Meteorologists, Crew Schedulers, and more.
Assistant Dispatchers
Assistant Dispatchers support Superintendents on Duty (SODs) and Air Traffic Control (ATC) Specialists with the various ongoing daily flight operations of Southwest Airlines. They assist the Dispatch Specialists with all aspects of Southwest® charter operations and acquire knowledge through on-the-job Dispatcher training by providing support to the Dispatchers, SODs, and Dispatch Specialists. Additionally, Assistant Dispatchers:
- Execute ATC slot substitution programs and maintain various operational databases.
- Transmit various notifications to the stations during daily operations and ensure that selected weather maps are faxed to stations for distribution to Flight Crews.
- Maintain printed weather NOTAM and field condition information for archival purposes.
- Maintain daily on-going dispatch bulletin.
