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​​​​​​​Network Operations Control & Dispatch

Who we are:


The Network Operations Control (NOC) is the world-class operations center at Southwest Airlines, which functions as the Heart for major operational decisions and coordination, 24/7, to keep our airline running.

The mission of the NOC is to deliver our Company initiatives safely while effectively and efficiently managing operational disruptions, relentlessly maintaining our low-cost advantage, and delivering the highest level of Customer Service to protect the Southwest Airlines brand.

The NOC
  • In its 51st year of service, Southwest operates the largest domestic network serving the U.S.
  • Designed and built as a hardened facility with 12-inch thick walls able to withstand winds up to 165 mph. 
  • Supports approximately 4,000 flights a day to 121 airports across 11 countries moving more than 130 million Customers per year.
  • “Home base" for more than 700 Employees including Dispatchers, Meteorologists, Crew Schedulers, and more.

Assistant Dispatchers
  • Assistant Dispatchers support Superintendents on Duty (SODs) and Air Traffic Control (ATC) Specialists with the various ongoing daily flight operations of Southwest Airlines. They assist the Dispatch Specialists with all aspects of Southwest charter operations and acquire knowledge through on-the-job Dispatcher training by providing support to the Dispatchers, SODs, and Dispatch Specialists. Additionally, Assistant Dispatchers are responsible for the following:
    • Executing ATC slot substitution programs and maintaining various operational databases.
    • Transmitting various notifications to the stations during daily operations and ensuring that selected weather maps are faxed to stations for distribution to Flight Crews.
    • Maintaining printed weather Notice to Air Missions (NOTAM) and fielding condition information for archival purposes.
    • Maintaining daily, ongoing dispatch bulletin.
    • Above is not exhaustive. Provides examples only.​​​​​​​

Assistant Dispatcher minimum qualifications:

Certificates/Ratings
  • FAA Aircraft Dispatcher Certificate required.

Education
  • High school diploma or equivalency required.
  • College coursework or a degree preferred. 

Work experience
  • ​​​One year of airline operations or related work experience with a Part 135 or Part 121-air carrier under the Code of Federal Regulations required.
  • Two to three years of FAR 121 Dispatch experience highly preferred.
  • Leadership experience preferred.

General
  • Must be at least 18 years old at the time of hire.
  • High school diploma, GED, or equivalent education required.​​​​​​​
  • Must have authorization to work in the U.S. as defined by the Immigration Reform Act of 1986 with no current or future sponsorship required.

How to apply:
Once you meet our minimum hiring requirements, you’ll need to apply for the Assistant Dispatcher position when it opens on our Careers page. For consideration in the interview process, you’re required to apply to an open position.
Explore our open jobs

Dispatch 101:

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​​​​​​​* *Southwest Airlines operated more than 4,000 flights a day during peak travel seasons in 2019.

Assistant Dispatcher training:
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Network Operations Control FAQ