Reminder: The only way to apply for a job at Southwest Airlines® is through this site. Fees don’t fly here -- we will never ask for any form of payment for your application or training.*

*Destination 225° is a program of Southwest Airlines and there is no cost to apply; however, candidates advancing through the selection process will be responsible for all costs incurred. Read more.

La única forma de solicitar un trabajo en Southwest Airlines es a través de este sitio web. Las tarifas no vuelan aquí: nunca solicitaremos ninguna forma de pago para su solicitud o capacitación*

*Destination 225° es un programa de Southwest Airlines y no hay costo para aplicar; sin embargo, los candidatos que avancen a través del proceso de selección serán responsables de todos los costos incurridos. Lee mas.

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​​​​​​​Network Operations Control & Dispatch

The Network Operations Control (the NOC) is the world-class operations center at Southwest Airlines®, functions as the Heart for major operational decisions and coordination, 24/7, to keep our airline running.

The mission of the NOC is to safely deliver our Company initiatives, while effectively and efficiently managing operational disruptions, relentlessly maintaining our low-cost advantage, and delivering the highest level of Customer Service that protects the Southwest Airlines brand.

The NOC

  • Designed and built as a hardened facility with 12-inch thick walls and can withstand winds of 165 mph. 
  • Supports approximately 4,000 flights a day to more than 100 destinations in the U.S. and nine additional countries moving more than 130 million Customers per year. 
  • Is "home base" for more than 700 Employees including Dispatchers, Meteorologists, Crew Schedulers, and more.

Assistant Dispatchers

Assistant Dispatchers support Superintendents on Duty (SODs) and Air Traffic Control (ATC) Specialists with the various ongoing daily flight operations of Southwest Airlines. They assist the Dispatch Specialists with all aspects of Southwest® charter operations and acquire knowledge through on-the-job Dispatcher training by providing support to the Dispatchers, SODs, and Dispatch Specialists. Additionally, Assistant Dispatchers:
  • Execute ATC slot substitution programs and maintain various operational databases.
  • Transmit various notifications to the stations during daily operations and ensure that selected weather maps are faxed to stations for distribution to Flight Crews.
  • Maintain printed weather NOTAM and field condition information for archival purposes.
  • Maintain daily on-going dispatch bulletin.

Assistant Dispatcher minimum qualifications

Certificates/Ratings
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  • FAA Aircraft Dispatcher Certificate required

Education


  • High school diploma or equivalency required. 
  • College coursework or a degree preferred. ​​​​​​​
Work experience


  • One year of airline operations or related work experience with a Part 135 or Part 121-air carrier under the Code of Federal Regulations required.
  • Two to three years of FAR 121 Dispatch experience highly preferred.
  • Leadership experience preferred.
General


  • Must be at least 18 years old at the time of hire.
  • High school diploma, GED, or equivalent education required.
  • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
  • ​​​​​​​Must be fully vaccinated against COVID-19 by start date to comply with Executive Order 14042, which requires employees of federal contractors to be fully vaccinated against COVID-19.

Dispatch 101:

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Assistant Dispatcher training:

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How to apply


Once you meet our minimum hiring requirements, you will need to apply to the Assistant Dispatcher position when it opens on Careers.SouthwestAir.com. You are required to apply to an open position to be considered for the interview process.

Frequently asked questions

 
Do I have to hold a Dispatch Certificate to apply to the Assistant Dispatcher position?

Yes, you must have a FAA Aircraft Dispatcher Certifciate at the time of application. 

Where can I learn more about getting a certificate?

You can visit this page to learn more about the process to earn a FAA Aircraft Dispatcher Certification. 

Is there a test for part of the interview process?

Yes. There is a test administered as part of the selection process. After an initial review of qualifications, testing invitations are sent out. Those who complete and pass the test then move forward to a phone interview with a Southwest Recruiter.

If you have additional questions, visit our Southwest Careers Discussion Forum. 


**As of January 2020, during peak travel seasons.