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Southwest Airlines® Network Operations Control and Dispatch at the International Women in Aviation (WAI) Conference.

Say hello.

Thanks for flying by! We're so glad you're here. Southwest® is proud to be a Premier Level Sponsor of WAI. Visit us at Booth 241 and speak with members of our Dispatch Team, we hope to meet you soon.

Who we are:

The Network Operations Control (NOC) is the world-class operations center at Southwest Airlines, which functions as the Heart for major operational decisions and coordination, 24/7, to keep our airline running.

The mission of the NOC is to deliver our Company initiatives safely while effectively and efficiently managing operational disruptions, relentlessly maintaining our low-cost advantage, and delivering the highest level of Customer Service to protect the Southwest Airlines brand.

The NOC

  • In its 51st year of service, Southwest operates the largest domestic network serving the U.S.
  • Designed and built as a hardened facility with 12-inch thick walls able to withstand winds up to 165 mph. 
  • Supports approximately 4,000 flights a day to 121 airports across 11 countries moving more than 130 million Customers per year.
  • “Home base" for more than 700 Employees including Dispatchers, Meteorologists, Crew Schedulers, and more.​​​​​​​

Assistant Dispatchers

  • Assistant Dispatchers support Superintendents on Duty (SODs) and Air Traffic Control (ATC) Specialists with the various ongoing daily flight operations of Southwest Airlines. They assist the Dispatch Specialists with all aspects of Southwest charter operations and acquire knowledge through on-the-job Dispatcher training by providing support to the Dispatchers, SODs, and Dispatch Specialists. Additionally, Assistant Dispatchers are responsible for the following:
    • Executing ATC slot substitution programs and maintaining various operational databases.
    • Transmitting various notifications to the stations during daily operations and ensuring that selected weather maps are faxed to stations for distribution to Flight Crews.
    • Maintaining printed weather Notice to Air Missions (NOTAM) and fielding condition information for archival purposes.
    • Maintaining daily, ongoing dispatch bulletin.
    • Above is not exhaustive. Provides examples only.

Assistant Dispatcher minimum qualifications:

Certificates/Ratings

  • FAA Aircraft Dispatcher Certificate required.

Education

  • High school diploma or equivalency required.
  • College coursework or a degree preferred. ​​​​​​​

Work experience

  • One year of airline operations or related work experience with a Part 135 or Part 121-air carrier under the Code of Federal Regulations required.
  • Two to three years of FAR 121 Dispatch experience highly preferred.
  • Leadership experience preferred.

General

  • Must be at least 18 years old at the time of hire.
  • High school diploma, GED, or equivalent education required.​​​​​​​
  • Must have authorization to work in the U.S. as defined by the Immigration Reform Act of 1986 with no current or future sponsorship required.​​​​​​​

How to apply:

Once you meet our minimum hiring requirements, you’ll need to apply for the Assistant Dispatcher position when it opens on our Careers page. For consideration in the interview process, you’re required to apply to an open position.

Dispatch 101:

The NOC operates 24 hours a day, 7 days a week
More than 700 Employees work in the NOC
NOC Dispatchers support approximately 4,000 flights per day
* *Southwest Airlines operated more than 4,000 flights a day during peak travel seasons in 2019.  

Assistant Dispatcher training:

First month: 28 days of classroom academic training 1 day of flight deck observation for Operations familiarization  Three to 24 months: Line-oriented (on the job) training Complete Supervised Operating Experience checkpoint with Dispatch Training at approximately three-month mark to determine upgrade readiness* *Upgrade readiness is determined on a case-by-case basis and operational need.  Ready for upgrade: Complete upgrade check to move from Assistant Dispatcher to Dispatcher and work the dispatch desk solo

"Two things I've always wanted to do: serve our great country, and be around airplanes."

See how Network Director, Emily Estapa, found a career that let her do both.

Southwest Airplane on a tarmac at sunrise.

Network Operations Control FAQ

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