Be the smile on the other end of the phone.
Whether supporting our amazing Customers or Fellow Employees at Southwest Airlines®, our Customer CARE Representatives always answer the call! They provide Legendary Customer Service to connect People to what's most important in their lives.
Our Representatives communicate with Customers by telephone to provide information regarding fares, schedules, routes, flights, and space availability for upcoming travel.
The following video was filmed before the Customer Support & Services Department changed to the Customer CARE Department. These Employees are now called Customer CARE Representatives.