Two female Southwest Ramp Agent Employees fist bumping

Airport Operations

Keeping our flights up and running and our Customers smiling takes a special type of Employee. Airport Operations is the front line of our business, and these dedicated folks are the first faces our Passengers see when they fly. This job is made for People who thrive working with others in fast-paced environments.
Southwest Customer Service Agent at a Southwest podium
Ramp Agents
These Warriors work mostly outdoors: loading bags and cargo, directing our airplanes in and out of the gate, and assuring safe, ontime performance.
Operations Agents
Manage weight and balance of the aircraft, and oversee Customer boarding.
Customer Service Agents
Provide outstanding Customer Service by issuing tickets and checking bags at the ticket counter, being available at the gate for assistance pre-flight, and working in the Baggage Service Office.
Cargo Agents
Support our Customers’ cargo, freight, and shipping needs by delivering great Customer Service.
Provisioning Agents
Ensure our planes are fully stocked for a great Customer experience. Do you enjoy pretzels and an inflight beverage? Thank a Provo Agent.
Emerging Leader Development Program
The Emerging Leader Development program (ELDP) is a rotational program designed to develop well-rounded emerging Leaders.

 Why Airport Operations?

Flexible work hours
Our Airport Operations Team members have the opportunity to make extra money through overtime and shift pick-ups.
Grow your career
Opportunities can include Leadership positions and Projects and Analysis Teams
All Ground Operations positions start out earning at least $17 per hour. 
You and your Family
Medical benefits start at $17 per month for Employees and $43 for Employees +  their family. Explore more at
Southwest aircraft attached to tug
Our Purpose